Our House Cleaning Processes
Amazon Cleaning offers weekly, biweekly, monthly, and as-needed house cleaning services based on schedule availability.
- Weekly and biweekly cleaning: Available Monday through Friday, depending on current openings.
- Monthly cleaning: Scheduled every 28 days and generally available Monday through Wednesday.
- As-needed cleaning: Available based on scheduling and service requirements.
Monthly appointments typically require more cleaning time than weekly or biweekly visits. Keeping customers on a consistent schedule helps us provide enough time for each home without overbooking our cleaning crews.
If there is an extended gap between scheduled visits, an additional service-frequency fee may apply because the home may require more cleaning time.
Payment is due on the day of service unless another arrangement has been approved in advance.
Amazon Cleaning accepts:
- Cash
- Check
- Credit or debit card
A 4% processing fee applies to credit and debit card payments.
Apple Cash and Zelle may also be available for certain last-minute or special payment situations.
Many recurring customers who pay by cash or check leave payment in a clearly marked envelope in an agreed-upon location.
We understand that schedules sometimes change. There is no cancellation or rescheduling fee when at least 48 hours’ notice is provided.
A $75 cancellation fee applies when less than 48 hours’ notice is given.
Providing reliable access to the home through a garage code, lockbox, or another approved method can also make it easier to keep recurring cleaning appointments on schedule.
We allow enough time for each cleaning crew to complete its scheduled homes thoroughly rather than rushing from one appointment to another.
Exact arrival times are generally not available for appointments after the first morning appointment because traffic, changing service needs, and the condition of earlier homes can affect the schedule.
Appointments later in the day typically have an arrival window between 10:00 a.m. and 3:30 p.m.
Customers do not need to wait at home for the crew. Access can be arranged through options such as a garage code, lockbox, or other agreed-upon entry method.
Amazon Cleaning can provide an initial ballpark estimate by phone or email after asking a few questions about your home and cleaning needs.
When an in-home estimate is needed, we will:
- Tour the home and provide a final quote.
- Discuss any special requests or areas that need additional attention.
- Review the cleaning plan for the first visit and ongoing service.
- Document information that will help us customize future cleanings.
An in-home estimate typically takes about 10 minutes.
For customers beginning with a deep cleaning, the crew is briefed on any special instructions before the appointment. You do not have to remain home during the service, although we may contact you near completion when a final walkthrough is appropriate.
For ongoing cleaning service, we strive to assign the same cleaning crew whenever possible so they can become familiar with your home, preferences, and routine.
Customers also receive email reminders before upcoming scheduled visits.
Frequently Asked Questions
Your home will be cleaned by trained, background-checked, bonded, and insured cleaning professionals.
We strive to assign the same crew to recurring customers whenever possible. Having a consistent team allows our cleaners to become familiar with your home and any specific cleaning preferences you have.
Occasionally, illness, vacation, or scheduling changes may require another trained Amazon Cleaning crew to complete the service.
Please contact Amazon Cleaning within 24 hours if there is an area of your home that does not meet your expectations.
Describe the specific areas that need attention, and our team will review the concern and determine the appropriate solution. When needed, this may include returning to re-clean the affected area at no additional charge.
We encourage customers to communicate concerns quickly so we have the opportunity to address them.
No. Amazon Cleaning provides the cleaning supplies and professional equipment needed to complete your service.
We use eco-friendly and pet-conscious cleaning products whenever appropriate, including:
- Non-toxic all-purpose cleaners
- Biodegradable glass and surface cleaners
- Pet-safe disinfectants
If you prefer that we use a specific product that you provide, please let us know in advance. Additional instructions or a product-use waiver may be required depending on the product.
No. Many customers choose to have their homes cleaned while they are at work or away from the house.
Secure access can be arranged through a garage code, lockbox, key, or another approved entry method. You are also welcome to remain home during the cleaning if you prefer.
A few simple preparations can help your cleaning crew work more efficiently:
- Pick up toys, clothing, shoes, and other clutter from floors and surfaces.
- Clear countertops and tables when possible.
- Secure jewelry, important documents, and other valuables.
- Let us know about special cleaning requests before the appointment.
- Tell us about any pets in the home and whether they will be secured during service.
- Make sure the crew has clear instructions for entering the home if you will not be present.
If there is a particular area you want us to focus on, please let our office or cleaning crew know.
Amazon Cleaning regularly provides house cleaning for homes with cats, dogs, and other indoor pets.
Please tell us about your pets before the appointment so we can note any special instructions for your cleaning crew.
If your pet is nervous around unfamiliar people, protective of the home, or likely to interfere with cleaning, we recommend keeping the pet in a secure room or separate area while the crew is working.
Pet-safe cleaning products can also be used when appropriate.
We make every effort to send the same cleaning crew to recurring customers.
A consistent team becomes familiar with your home, priorities, and cleaning preferences, which can help create a more personalized service over time.
Illness, vacations, or scheduling conflicts may occasionally require a replacement crew. When that happens, the replacement team follows the notes and instructions maintained for your home.
Although our cleaning professionals are trained to work carefully around your home and belongings, accidents can occasionally happen.
If you discover damage after a cleaning, please contact Amazon Cleaning as soon as possible so we can review the situation.
When our cleaning team is responsible for damage, we will work with you to determine an appropriate repair or replacement solution. Amazon Cleaning is bonded and insured for added protection.
Pre-existing damage, ordinary wear and tear, and items that were already fragile or compromised may not be covered.
If you have particularly fragile, valuable, or delicate belongings, please let us know before the cleaning begins.
Recurring customers are assigned a regular cleaning schedule.
For weekly service, this generally means the same designated weekday each week unless a holiday or another scheduling issue requires an adjustment.
Amazon Cleaning also sends email reminders before scheduled appointments so you know when your next cleaning is approaching.
If you ever have questions about an upcoming appointment, contact our office and we can confirm your schedule.
For safety reasons, our cleaning crews generally do not move heavy furniture.
Moving large furniture can increase the risk of injury to our cleaners and could damage floors, walls, or the furniture itself.
Our cleaners can work around furniture and reach accessible areas underneath or behind pieces when possible.
If you want a specific area underneath a heavy piece of furniture cleaned, we recommend moving the furniture before the crew arrives.
A regular cleaning is designed to maintain a home that is already in generally good condition. It focuses on routine cleaning tasks such as dusting, vacuuming, mopping, cleaning bathrooms, wiping surfaces, and maintaining frequently used areas.
A deep cleaning provides more detailed attention throughout the home and typically requires more time. It is often appropriate when a home has not been professionally cleaned recently or needs additional attention before beginning an ongoing cleaning schedule.
Deep cleaning may include more detailed work in kitchens, bathrooms, baseboards, fixtures, and other areas that require extra attention.
Learn more about our deep cleaning services or our recurring house cleaning services to determine which option best fits your home.
A more detailed initial cleaning can help establish a cleaner starting point before ongoing maintenance visits begin.
Amazon Cleaning will evaluate the condition of your home and your cleaning goals when discussing your first appointment. If a deep cleaning is appropriate, we will explain the recommended service before you schedule ongoing weekly, biweekly, or monthly visits.
Completed cleaning services are non-refundable.
However, if there is an area that does not meet your expectations, please notify us within 24 hours. When appropriate, Amazon Cleaning will return to re-clean the affected area at no additional charge.
Whenever possible, we also encourage customers to review the completed work with the crew and point out any concerns before they leave.
Our goal is to resolve service concerns through communication and corrective cleaning rather than refunds.
Referral Bonus Program
We appreciate customers who recommend Amazon Cleaning to their friends and family.
When you refer a long-term customer who schedules recurring cleaning service and completes at least three visits, you can choose one of the following referral rewards:
- One regular cleaning at no charge
- Interior refrigerator cleaning
- Interior oven cleaning
- Interior window cleaning
Referral rewards are subject to current program terms and eligibility.
Amazon Cleaning has served Atlanta-area homeowners for more than a decade, and referrals remain an important part of our business. We appreciate the trust our customers place in us and work to provide reliable, consistent service on every visit.