Our Cleaning Processes
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We offer various types of rotations: Weekly, Bi-Weekly, Monthly, and Periotic (On-Call).
Monthly (every 28 days) are available Monday – Wednesday.
Weekly and Bi-weekly visitations are available Monday – Friday depending upon schedule openings.
The rationale behind this is that conducting monthly visits requires more time for completion. Our primary goal is to safeguard our customers’ time slots by avoiding overbooking on our busiest days, which are Thursday and Friday. Additionally, we retain the prerogative to apply a service frequency fee that aligns with the duration between visits in order to help bring your schedule back on track. This is because the longer the gap between visits, the more time-consuming it becomes to clean the property.
- We do accept Check or Cash as a primary option.
- We do also accept all kinds of debit/credit cards, but there is a 4% processing fee if you would like to pay with that option. We would hate to have you pay the processing fee, but if you do prefer that option, please give us at 404-246-6550 in order for us to process the payment.
- If you forget to leave payment, we request that you mail payment to us.
We operate with courtesy to our clients and our crews, such as:
- No Cancellation Fees nor rescheduling fees if the cancelation policy is followed *
- Guaranteed Scheduling
- Managerial Support
To forestall abrupt cancellations we request a 48 Hour Notice of Cancellation
- To promote crew welfare
- And Maintain Smooth Business Operations
Experience shows that our clients with guaranteed access (lockboxes/garage codes) find a drastically reduced need to cancel.
*A $75 fee applies to cancellations when 48 hour notice is not given.
In order to ensure our crews can deliver the highest level of service, we need to allocate them sufficient time for their tasks.
As a result, specific arrival times are not provided for appointments scheduled after the 8 AM house (these are exclusively offered to weekly and bi-weekly homes). Given factors beyond our control, such as traffic, changes in our schedule, and additions to the cleaning scope, we offer a more flexible arrival window, which spans between 10 AM and 3:30 PM. While we acknowledge that this window is broader, it allows us to access your home without you waiting. We can arrange access through methods like a hide-a-key, garage code entry, and as a special benefit for our long-term customers, we provide a complimentary rental lockbox.
We will provide a ballpark estimate via email or phone. We need to ask a few questions in order to ascertain an initial ballpark estimate.
The onsite (in-home) estimate:
- We quickly tour the home and provide a final quote.
- We record any specific requests and notes so that we can customize the service.
- We cover all of the aspects that we will cover for the deep and ongoing visitation.
- We cover customer guidelines to set us up for long term success.
- The onsite estimate will almost always take 10 minutes or less.
The first deep cleaning visit:
- The crew will be briefed on specific customer requests and deep clean the entire home.
- The customer does not need to be present but we will contact the customer 1 hour before completion for a final walk through.
- We actively request any suggestions or feedback during the final walk-through process, each house has a learning curve and we want to master it.
- During checkout, in the home office back at Amazon, the crew will document with the home office any specific instructions they learned during the final walkthrough.
- One of the owners will follow up after the first visit to touch base and learn any additional ways we can customize the service.
Ongoing Service:
- Only the same crew who performed the first deep cleaning will clean for the customer on an ongoing basis.
- We will send email reminders to the customer 2 days prior to scheduled visitation.
- We answer the phone immediately and actively encourage any suggestions and critiques so we can maintain a long term healthy relationship.
- We realize we are guests in the customers home and each person has a different vision, our crews treat each home differently and follow our customized agenda as dictated by the client.
- We will not over schedule our crews and allow plenty of time to complete each assignment.
- We also have an online customer survey form and actively encourage any feedback, we also encourage you to Refer A Friend.
Frequently Asked Questions
A staff of highly trained individuals that exceed industry standards. We provide the same crew on every visit. Will also ensure that the same crew performs exceptional work every visit.
You can trust Amazon Cleaning with all of your cleaning needs. If for any reason you are not satisfied, please call our office at 404-246-6550 or email our office manager at amazoncleaningllc@gmail.com within 24 hours. Any comments that are mentioned after 24 hours, will be addressed until the next service date.
Certainly not. We can always make use of our own supplies and equipment. Some of our clients prefer to provide their specific supplies, but in such cases, we do require a written waiver before using their equipment or supplies.
You don’t have to be present for our cleaning service. Typically, many of our clients prefer us to clean while they’re at work. As long as we have access to your home, we can efficiently carry out the cleaning. Of course, you’re welcome to be there during the cleaning if you prefer.
Here are some tips on what customers can do to prepare for a home cleaning service:
- Declutter: Before the cleaning crew arrives, tidy up the living spaces. Clear countertops, floors, and surfaces of items that may hinder the cleaning process.
- Secure Valuables: If you have valuable items or sensitive documents, consider putting them away in a safe or locked drawer to ensure their security during the cleaning.
- Communicate Special Requests: If you have specific cleaning tasks or areas of focus, communicate these to the cleaning company in advance. This ensures they can allocate the right amount of time and resources.
- Pets: If you have pets, consider securing them in a separate room or area. This can help prevent any disturbances and ensure the safety of your pets and the cleaning crew.
- Laundry and Dishes: It’s a good idea to run the dishwasher or ensure that the sink is clear of dishes, as it allows the cleaning team to focus on other cleaning tasks.
- Clear Access: Make sure there is clear and easy access to your home, and provide any necessary access codes, keys, or instructions to the cleaning team.
- Special Instructions: If you have specific cleaning products or tools you’d like the cleaning crew to use, communicate this in advance. They may accommodate your preferences if possible.
- Lock Up: Secure any personal or sensitive items, such as jewelry or important documents, to ensure peace of mind during the cleaning process.
- Ventilation: It can be helpful to open windows or ensure adequate ventilation to allow for better air circulation during and after cleaning.
- Be Available for Questions: It’s a good practice to be available or leave a contact number in case the cleaning crew has any questions or needs clarification on your preferences.
- Provide Feedback: After the cleaning, don’t hesitate to provide feedback. This helps them improve their services and ensures your ongoing satisfaction.
By following these tips, you can help ensure a smoother and more effective home cleaning experience.
Payment is due the day of service. Most customers find it convenient to leave a check for the cleaners on the kitchen table or countertop. We also realize that it may not always be possible. Please give us a call or write us an email if you can’t pay the same day. We will help you make arrangements to get your payment to us.
We can ensure that the crew we assign to you will be matched based on your needs. Including indoors pets. If you have a dog that is less than cordial with strangers, we ask that you separate them from the crew as they clean.
We at Amazon Cleaning will always try to provide you with the same cleaning crew on every visit. However, there may be outside factors, such as illness or employment termination, that may prevent this. All of our crews are trained the same and can provide the same quality service. We can provide a replacement crew.
We take great care while cleaning your home, but accidents can happen. We want you to know that we are fully committed to your satisfaction and will address any issues promptly. In the rare event that something is damaged during our cleaning, we have a clear process in place. We will assess the situation, and if our team is found to be responsible, we will take full responsibility for the repair or replacement of the item. However, it’s important to note that we cannot be held responsible for pre-existing plumbing issues, wear and tear from everyday use, or any items that were already in a damaged or fragile condition. Our cleaning staff is trained to work diligently and respectfully in your home, and we are fully insured to cover any unforeseen incidents. Your peace of mind is our priority, and we’ll make sure to resolve any issues within our responsibility to your satisfaction.
The day you sign up for service, we will give you your ongoing day of the week. This will not change unless we notify you in advance. In addition, we send out email reminders 2 days prior to the day before your cleaning.
Unfortunately, due to safety issues and policies from past experiences, we are unable to move any furniture and clean. This helps protect not only our cleaners but also your furniture and valuables from being damaged.
A deep clean is a service that covers your home from top to bottom, ensuring that everything is spic and span. Our crews normally spend double the time on a deep clean service. A regular clean is a maintenance service that keeps your house spotless. Maintaining a clean house is less time consuming than cleaning a dirty house.
This is a non-refundable service. We do not provide any refunds. If there are any items that you need to have the crew redo, please do so at the inspection of the cleaning. If you are unhappy with the service, we are always able to bring back the crew to re-clean any items within 24 hours. We will do our best to assist you. If there is any report after 24 hrs, we can only fix service-related items until the next service.
Referral Bonus Program- Refer, Relax, and Receive: Free Cleanings Await You and Your Friends!
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If you refer a long term customer* who stays with us on a set rotation, here are the awards offered:
- For each customer you refer, you get a 100% discount off (1) regular cleaning. Yes, it is free!
- OR pick Free Interior Fridge, Oven and Interior window cleaning.
*Long-Term Customer – any client who uses our services 3 times or more is deemed a repeat customer.
*Repeat Customers are customers who are set on a rotation.
Since we have been in business for over a decade now, we have learned how to operate on the cutting edge of efficiency and effectiveness. In addition, we consider it a privilege to be referred to friends and family so we will take great care in fostering those new relationships if provided the opportunity. Since we do have a higher pay scale for our crews, we will be the first to admit that our focus is year-round quality and consistency, visit after visit and year after year. In the end, a successful Atlanta Maid Service practice takes attention to detail, consistent monitoring and a great deal of listening and planning. For that reason, we have an essentially real-time customer service hotline ready to assist for any scheduling or suggestion requirements.