At Amazon Cleaning, we understand accidents can happen, even with the utmost care. Your peace of mind is our top priority , and we’re committed to resolving any damage concerns promptly and fairly. Here’s what you can expect:

  • Transparent Communication: If you discover any damaged items after your cleaning, please let us know immediately. We’ll work with you to assess the situation and determine the cause.
  • Full Responsibility for Our Actions: If our cleaning team is found responsible for the damage, we take full financial responsibility for repairs or replacements. We’re bonded and insured to ensure you’re covered in these situations.
  • Limitations: It’s important to note that pre-existing damage, wear and tear from everyday use, and fragile items already in a compromised state are not covered under our policy.
  • Preventative Measures: To minimize the risk of unintended damage, we recommend discussing any fragile or valuable items with your cleaning crew beforehand. This allows them to take extra care while handling those items.

What We Can’t Cover (Examples):

  • Broken antique vase inherited from your grandmother
  • Leaky faucet due to aging pipes (we recommend contacting a plumber)
  • Ripped upholstery worn from years of use

For Your Added Comfort:

  • Our cleaning professionals are thoroughly trained in proper cleaning techniques to ensure the safety of your belongings.
  • We use high-quality, gentle cleaning products to minimize the risk of damage to your furniture and surfaces.

We’re Here to Help!

If you have any questions or concerns regarding our damage policy, please don’t hesitate to contact us directly. We’re always happy to discuss specific situations and find a solution that works for everyone.